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Frequently Asked Questions
ARTIST INFOTo learn more about the artist, please click on the "See all artist's artworks here" link in the artwork description, where you can see all their available works and read their artist biography. Alternatively, you can search for the artist on the Our Artists page, which will direct you to their Artist Profile.
ARTWORK STATUSWhile browsing art on Younie E-Gallery, you might come across the following terms regarding the status of some artworks: No status The artwork is available and ready to sell. Sold The artwork is sold and no longer available. On Hold There is expressed interest(s) on the artwork. The artwork will be locked from selling for 7 days. Kindly contact us for more details. At Auction The artwork has been selected to be listed on auction, kindly contact us for more details.
SHIPPING, DELIVERY & INSURANCEWe offer free shipping and complimentary insurance domestically (Malaysia) for any purchased artworks. For international shipping outside Malaysia, delivery fee depends on your delivery location. Kindly contact us to obtain quotation. Estimated Delivery Time Order Handling: 3 - 7 working days Transit Time: 7 - 14 working days
FREE FRAMING SERVICEArtworks may be framed or unframed. Chinese ink works have been mounted. We provide free framing service for buyers in Malaysia if the artwork is unframed. To request framing, kindly contact us after the purchase of the artwork. For international delivery, the artwork will be unstretched and rolled for ease of delivery and to ensure the work’s utmost safety throughout the delivery journey. *Framed artworks will not be eligible for the 7-day return policy. Delivery fee may be applicable.
AVAILABLE AS NFTBuyers of the physical artwork listed on Younie E-Gallery are entitled to complimentary NFT of the painting at our partnering NFT platforms - OpenSea and Miidas. Kindly contact us to learn more.
ARTWORK INSPECTIONAll artwork photos, including mock-up room displays, are for illustration purpose only. The gallery has committed reasonable efforts to display the artworks (including but not limited to colours, details, sizes) accurately. Actual artwork may differ from photos due to factors such as screen resolutions. You can request to schedule an appointment with us to inspect the actual work at our office located in Kuala Lumpur, Malaysia. Kindly arrange an appointment through the contacts written below. Once an inspection appointment has been scheduled, the status of the artwork in interest will be changed to 'On Hold' and will be locked for 7 days. *Please note that inspected artworks sold will not be entitled to the 7-day Return Policy.
7-DAY RETURN POLICYIf you are not completely satisfied with the artwork upon receipt, feel free to return the piece to us within 7 days from date of receiving with no questions asked. Kindly contact us during the 7-day period and we will provide you with a replacement of equal value after receiving the return. The return must be in its original condition. Shipping and insurance for returns are to be borne by buyers. If the artwork arrived damaged, please take a photo as proof and inform us immediately. You are eligible for an equal value replacement. Cancellation is not allowed, but you can exchange it with an equal value replacement. Please contact us if you wish to do so.
PAYMENT METHODSKindly contact us if you are interested in any artwork. We currently only accept offline payments, including bank transfer, cheque, cash deposit, and cash. Please find the bank details as follows. Account Name Younie Gallery Sdn Bhd Bank Name Public Bank Berhad, Jalan Raja Chulan Branch Bank Address Ground Floor Wisma Lim Foo Yong, 86 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. Account Number C/A 3188 913 905 SWIFT Code PBBEMYKL If you wish to pay by cash / credit card in person or inspect the physical artwork before purchasing, please head to our office: Office Address Younie Gallery, A-02-21 (2nd Floor), Aurora Place Bukit Jalil, No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur The moment you place your order, we will hold the artwork for you for 3 days. If we do not receive your payment within this period, the order will be forfeited and the artwork will be listed back for sale. Kindly send the payment proof to email@example.com / Whatsapp +6011 3352 9578 (Jocelyn) / +6011 1663 7338 (Sabrina) to confirm your purchase. Feel free to contact us should you need any assistance!
Have more questions?
Feel free to let us know if you wish to learn more about any artwork or for other enquiries!
Jocelyn +6011 3352 9578
Sabrina +6011 1663 7338
Office +603 9766 7310
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